True Refrigeration Repair for Omaha
_______________Nebraska Home Appliance is an authorized True repair service, serving the greater Omaha area with both warranty and out-of-warranty appliance maintenance and repair.
What does it mean to be an authorized servicer?
True has tested our techs, spoken with our happy customers, and trusts us to provide great warranty repair, hence the authorization. But being authorized is also a responsibility to provide the best service experience possible to True’s customers. To help us, True provides factory training and direct product support to our entire team. In a way, we’re like an extension of the True brand.
Why factory certified parts?
Thanks to our parts counter, we are the best-stocked service company in the area, carrying a full-line of factory certified True parts at our warehouse. Your technician will stock his truck with relevant True parts before your service call, and, 4 times out of 5, he’ll be able to repair your True appliance on the first visit.
Our Hometown Hero Code
Respect For Our Craft
Despite decades of experience repairing refrigeration, cleaning, cooking, and laundry appliances, our techs continue to train so they can handle the next generation of appliances as expertly and efficiently.Respect For Your Time
We offer same or next-day service in most cases, and provide updates on how close your tech is the day of your appointment. Once the tech is there, his expertise allows for quick diagnoses and efficient repairs.Respect For Your Home
When in your home, our tech will wear booties, gloves, and use protective coverings to keep your home and appliances looking beautiful. All of our repairs are guaranteed to last, as we do not stand for temporary workarounds.Respect For You
Our friendly staff always act with professionalism and integrity. After inspecting your appliance, our tech will explain exactly what’s wrong and provide an honest assessment of what it will take to fix, including a quote that’s fairly-priced.True Appliances Serviced
Refrigeration
RefrigeratorsFreezers
Undercounter Refrigeration
Wine Cabinets
Beverage Centers
Ice Machines
Serving our Omaha community for 30 years
with dedication to both our customers and our craft.
Vince was very knowledgable about our fridge and what it needed for repair. We decided no not do repair as it was so extensive but appreciate the service call. He was so kind and unlike so many service people I've had in the past a very clean, smart and joyful person. His helper played with my pug the whole time while he looked up an estimate. Being dog lovers you know they are good people. Will use again!read more
Trudy Beery
22:01 08 May 18
EXCELLENT SERVICE! I called with an issue with my washer. Debbie answered my call, she was able to find a time that worked with my schedule. I received a call 30 minutes before arrival of the technician, Dennis, saving me the hassle of waiting around. Dennis arrived and was able to quickly diagnose my issue with my washer. He was able to order parts on the spot as well as schedule the return visit to install the parts. So happy my washer is working :)Highly recommend this place for knowledgeable, friendly, and fast service!read more
Cynthia Ferguson
19:26 04 Apr 18
I utilized the online scheduler showing the next available time was the following day. I accepted, but received a call later that same day that they were available to come service my dryer. (What a great surprise!) Technician that arrived was very professional and personable. He was able to determine what I needed to have fixed and had the part to get me back up and running in one visit. This was my first time working with NHA and I will definitely use them again and have already recommended them to others.read more
Andrea Robles
11:08 24 Apr 18
NE Home Appliance provided us with excellent customer service! I called them yesterday and they offered me an appointment for today. I received an automated call informing me that the technician was on his way. Michael was very friendly and arrived during the first hour of the 3 hour window. He wore shoe covers to protect my carpets. He quickly determined the problem and fixed it. I can highly recommend their services!read more
Andrew Myrtue
17:51 30 Mar 18
These guys were great! They came in and helped us figure out what the issue was with our washer. They were very knowledgeable and professional. I will definitely be calling them in the future should I have any other issues with my appliances. Highly recommend!read more
Aaron Roberts
11:22 25 May 18
Derek I. was my technician and he was great! He was friendly, prompt, skilled, respectful, and informative. He needed to come out a second time when the parts came in and he was just as personable and quick with the repairs. He seems to enjoy his work and being with people. Will definitely request him when repairs are needed in the future.read more
Cheri Nixon
15:04 28 Aug 18
Very nice company to deal with. Never dealt with NHA before but I actually loved the service they provided. I dealt with Jake D. he was a nice gentleman. He arrived on time and made me aware of what it was he was doing even though i didn't have a clue what he was talking about but he did make me aware of how long he would be and when he was done. Great service and a job well done. Thanks!!read more
Mz. Mecia
22:45 15 Aug 18
Great help and support from Jake D. fixing my Microwave oven (Job ID# 341869 on 9/7/18). Jake showed his quick and efficient service skills in diagnosis and replacing the parts, appliance was running as new. Great job! Jake and thanks for saving our day!read more
Vinod Dubey
03:01 08 Sep 18
Quick, professional service conducted by courteous technicians. Their website made scheduling an appointment easy, and their 'technician tracker' tool helped me better estimate when the technician would arrive, which minimized my time away from work. Highly recommend.read more
Matt Witt
22:24 29 Aug 18
The lady who answered the phone was so sweet and nice. She was able to get us an appointment the very next day. Our technician Kyle was very nice and knowledgeable. He was able to fix our oven right away!! Thanks so much!!! We will definitely be using Nebraska Home Appliance again!read more
Alicia Jones
17:26 28 Jun 18
Very pleased with today's service. Excellent response time from my initial request (online - totally slick process!). Mike was courteous, professional and fast! I will continue to recommend this company to neighbors and friends.read more
Micaela Hopkins
17:37 07 Aug 18
On time , very professional, great advice,had answers for all of our appliance problems. I would recommend this appliance repair service to anyone. Great work done at a reasonable price.read more
Mark Selling
14:29 17 Sep 18
The serve Technician Jake was very polite, prompt, professional, and timely with his service. He did an excellent Job with repairing my machines. He even went beyond his duties by notifying my management office personnel, as to what was needed to be done in regards to cleaning out the air vents for proper ventilationread more
Brenda Newsome
21:39 21 Sep 18
I am in awe of this company. My refrigerator went out when I was on vacation and I needed someone to come out the same day as I called in the morning so that I could complete my afternoon appointments. Not only were they accomodating, they fixed my fridge and were able to meet my time schedule. They are the most amazing, customer focused business and I would highly recommend their services.read more
Paula Thomassen
13:38 24 Sep 18
Mike was so great to deal with. He clearly knew what he was doing, explained it all in detail so I understood, and saved the day by having the part on him already and fixing it on the spot. Great job, Mike! I will definitely pass the word to my friends about this great company.read more
Kirt & Linda Cochran
19:39 24 Sep 18
My washer was giving me an error so I looked up on the internet what it might be. I found that it was possibly a clogged drain, I went to go find the drain to clean it. When I couldn’t find the drain, I called Nebraska Home Appliance five minutes before they were closing. Rico answered the service line and helped me figure out how to get to my drain, what to expect when I got to it, and what I would need to do if that didn’t fix my problem. I appreciate that he took the time and walked me step by step, when he could of just told me that a service man would need to come out. He saved me the time of waiting for the repair and the money it would have cost me. He showed me great customer service, and if I ever need an appliance fixed, I know who I’m going to call! Thank you, Nebraska Home Appliance!read more
Sarah Murrel
23:05 28 Sep 18
We had just purchased an LG refrigerator and we were getting an error code - the ice maker was not working. Darrin Schmid was our Service Tech. He showed up early (how often does that happen?!) and had everything working in about 35 minutes. Very courteous, personable and thorough. We highly recommend NE Home Appliance and Darrin if you ever need any appliance repairs.read more
Charlotte Iske
02:18 02 Oct 18
We recently moved within the same city. When we plugged in our LG refrigerator, it would not cool. One call and we were directed to our Warranty company. We were quickly assigned to Nebraska Home Appliance. We had had excellent service from them in the past, and knew we were in good hands! They communicated with us immediately, informed us of our repair appointment, and called before they came . Two very pleasant young men quickly diagnosed the problem, and had it fixed in a very short time. Thank you once again for your excellent service! I taught Customer Service for 30 years, and would give you an excellent grade1read more
Dee Kinder
20:30 04 Oct 18
They were easy to get a hold of and scheduled my appointment quickly. They came out right on schedule and gave me the courtesy call before hand. Once here, they quickly assessed what was wrong with my dryer and fixed it. They were in and out in under 30 minutes, so I could get on with my day. I would recommend them to anyone. They also had great customer service when I called to confirm something about the appointment.read more
Keri Hammerly
23:53 12 Oct 18
Shannon came out again today to replace our broiler. As always, He was friendly and professional. I continue to recommend Nebraska Home Appliance. We have used Nebraska Home Appliance 3 or 4 times and each time I felt that everyone I dealt with was caring and professional, from the woman answering the phone to the technician. Thank you!read more
Judy Schaefer
03:42 16 Oct 18
I can't say enough how great they were to work with. Very professional and caring. Derek was amazing he had to make a couple visits and was so kind to not only us, but our dog too 🙂 Derek was very professional and thorough, will highly recommend!read more
Lisa Hansen
14:50 19 Oct 18
Mike and Tanner came yesterday to fix my dishwasher and dryer. They were friendly and efficient. Both of them were very knowledgeable and explained everything they were doing - why it was broken and how they were going to fix it. Both working great now - thanks!read more
Julia Kimble
20:51 12 Oct 18
Excellent service from Derek and intern Tanner. Both were efficient and identified the issue quickly. Very kind and personable. Thanks for sending such dependable and qualified technicians.read more
Jayne Dean
23:57 17 Oct 18
Excellent Customer service. Vince was awesome and honest! showed up ON TIME! reasonably priced. Would highly recommend and will use in the future;read more
michelle watkins
19:19 25 Oct 18
We were very pleased with the ease of making an appointment and clear explanation of cost beforehand. We were even able to obtain an 'eleventh hour" addition to the problem list with ease! Our technician, Dennis, was friendly and professional, knowledgable about the equipment and diagnostic measures to locate the trouble. He was thorough and explained everything to our satisfaction. We will use Nebraska Home Appliance again, for sure! Thank you for the great service!read more
Norman Kelley
20:13 29 Oct 18
The difference between NE Home Appliance and all the others is that they truly train their employees. They don’t have to come out numerous times to fix your appliance. They fix it on the spot. If you are lucky enough to get Vince as your technician you will be amazed how truly skilled he is and extremely knowledgeable. I am so glad I found this company. My motherboard went out on my gas range and he replaced it and repaired the wiring all in under an hour. They are truly the best!read more
Paula Thomassen
20:19 04 Mar 19
My wife and I would like to thank Jake and Debbie for their help in fixing our LG washing machine again! Jake did a fantastic job repairing it! He was very knowledgeable, always on time and very thorough. He took the time to answer our questions & explained everything to us. We also appreciate Debbie's help with arranging the needed warranty information from LG and ordering the parts. She was very courteous and polite on the phone. Thank you Jake and Debbie! We highly recommend Nebraska Appliance! Jim and Susieread more
James Melonis
18:09 18 Jan 19
Very pleased to have my 13-year old front loading washer back in good working order...excessive vibrations during the spin cycle were minimized after repair. My experience with Nebraska Home Appliance has been great from scheduling to completion. Technician Vince was very thorough...Timely, professional and personable. Great to work with this company!read more
Linda Oliver
15:57 11 Mar 19
Highly recommended. Darrin was my tech for the issues with my dryer He was extremely professional and knowledgeable. I really enjoyed the fact that they kept me informed of the schedule. Great price and great service. I will use again and recommend their services to others that I know. Thanks!read more
Drew Goaley
18:03 12 Mar 19
EXCELLENT SERVICE! I scheduled on line service for an issue with my washer. I received a call 30 minutes before arrival ( as requested) of the technician, Jake, saving me from missing additional work hours. Jake arrived and was able to quickly diagnose my issue with my washer. He had the parts on the spot . Jake was GREAT even after having to use a cup to empty my washer that was FULL of water, Thanks again Jake!!! So happy my washer is working :)Highly recommend this place for knowledgeable, friendly, and fast service!read more
Laura Sackett
15:33 14 Mar 19
I had Nebraska appliance repair my ice maker on my freezer that another local company said was my water pressure. Austin was the repair person and he went above and beyond. He checked and double checked to make sure it was fixed. He was professional in every aspect of his job. I would highly recommended Nebraska Appliance. This is the only company that does appliance repair in our town as far as I am concerned..read more
Oliva Petrash
13:53 02 Apr 19
My wife and I would like to thank Jake for correctly diagnosing and fixing our LG washing machine. After two other appliance companies and their techs could not solve the problem, I called Nebraska Appliance. Jake came out and solved the problem. He was professional, on time and very thorough. Thank you Jake and we would highly recommend Nebraska Appliance!Jim and Susieread more
James Melonis
18:32 02 Nov 18
Jake was a very conscientious and diligent worker. He wore slippers over his shoes to protect our floors. He brought needed parts and explained what he was doing to correct the problem that we were having with our refrigerator. He was thorough and we have not had any problems since he completed his work.read more
Mike Gill
02:55 12 Nov 18
This was a great experience. Appointment was scheduled quickly when we called in. Nebraska Home Appliance kept us updated with scheduling and arrival status. Jake made it to our house in a very timely matter. He was knowledgeable, professional, and listened to all of the problems we encountered. He spent a lot of time checking our stove that had a fire in it over the weekend. We highly recommend Jake and Nebraska Home Appliance to others.read more
Patti Smith
21:01 14 Nov 18
Linda was pleasant to schedule with on the phone, but our repairman, Mike, was awesome! He was unable to find the leak that we'd had with our dishwasher (my husband had tinkered with it over the weekend and may have fixed it without realizing it) and he stayed quite a while to make sure that it wasn't leaking. He cleaned around the door seal a bit and suggested a cleaner that would help remove built up gunk and mineral deposits, and said that the door seal *may* need to be replaced, but since he couldn't determine that as the exact cause of the leak we'd had, he didn't want to charge us a ton of money for a possibly unnecessary repair. I found him and the business to be extremely honest, timely, and friendly. Will definitely utilize them in the future if needed!read more
Natalie P.
19:44 14 Nov 18
I appreciate the emails informing us of the time of arrival of your tech.Vince and Austin arrived today in a timely manner.They should be recognized for their outstanding polite, respectful, knowledgeable ability to make the necessary repairs while interacting with us, the customer, in a very kind way. Your customer service shows your company's training program to be top notch.Thank you so much, and yes, we would recommend NHA to everyone.read more
Jonelle Ramsey
18:26 19 Nov 18
I called 4 places for a washing machine that wouldn’t drain. This was the only company who didn’t tell me they were a week out. Tanner was at my house by 1pm same day. He was polite and knowledgeable. Explained everything he was doing. Fixed the problem and stayed for two cycles to make sure it wouldn’t happen again. Thank you for your fast service and an exceptional technician!read more
Geri Miller
00:50 21 Nov 18
Nebraska Home Appliance was able to fix an issue with our Whirlpool dryer that another service provider could not. Making an appointment was easy and availability was quick. Price for parts and labor was more reasonable than I imagined. Jake was right on time and was quick to make repairs. Everything was left clean and orderly with no mess. We will definitely use them again if needed and I highly recommend.read more
Ruben Lopez
19:08 22 Nov 18
The set-up: We found Nebraska Home Appliance on the internet after searching for reasonable and reputable service companies. We liked that the service fee was rolled into the work fee if you chose to have them complete the work for you, but the fee was not so much that if we attempted it on our own (glad we didn't) that we felt we had wasted money. We liked that they would give us an exact quote for fixing the problem instead of an estimate. We like the customer service agent who took our reservation. They then sent an email confirmation within the hour.The day of: I found it very helpful that they had an email that let me know the progress of my technician. This was great as it gave me a better idea of when to expect the technician during the 1-4 hour window. The technician was clean, friendly, engaged in moderate conversation. We could tell that he was not just taking his time to make more money or charge us more.The work: The work performed was appreciated and well done. He was thorough in checking connections and ensuring that we did not have any further problems. It is also nice that the work is good for 30 days in the case of the same thing happening again.read more
Andrea Chlopek
21:24 29 Nov 18
December 2018 was the second time I've had NE Home Appliance do repair work at my home. Service date was promptly scheduled. Servicemen were knowledgeable of the appliance they worked on and were courteous and polite. They also give you a reminder, and then a follow-up call when they are on their way. GREAT SERVICE all around. HIGHLY recommend their services!read more
JM L
19:41 01 Dec 18
Excellent service and reasonable pricing. I had a lot of friends refer me to them, so that gained my trust. their email and online tracking system is nice too, to let you know an approximate time when they will be there, and how many jobs are in front of you (or after). Jake, the technician was great, friendly, and answered my questions. was mostly concerned that I didnt need to add costs (only as last resort) before trying to diagnose. would recommend to anyone. great company.read more
Paul Le
18:16 07 Dec 18
Very professional and organized company. The service is excellent! The service rep notified us of his arrival time and was very well educated on the appliances. Got the job done! I will definitely use this company again.read more
Elaine Murphy
19:50 10 Dec 18
Nebraska Home Appliance service man was on time, very courteous, knowledgeable. He was very thorough & skilled. He did an excellent job of making the correct repairs & double checked his work upon completion.I have had 5 different repair companies & service men and Nebraska Home Appliance is the very best. I base my recommendation with over 6 years of experience with various appliance service men. I recommend Nebraska Home Appliance to neighbors & relatives without reservation.MB.read more
Myron Ballain
20:45 11 Dec 18
I contacted them via email & received a response quickly from Todd who explained that they likely have a matching part for my beverage fridge. When I went to their store they were very helpful & quick to find a matching part. I installed it and now my beverage fridge works again. Great people great business!read more
Daniel Holke
18:23 28 Dec 18
My service technician was Tanner. He is knowledgeable, professional and very courteous. For me, service is the backbone of a company and Tanner certainly fulfills this standard. He was able to troubleshoot the issue with our refrigerator and take care of the problem in a timely manner. The company kept me well informed of their progress and did a great job on their follow up progress. Nebraska Home Appliance should be your first option when it comes to providing this service. They will certainly be mine.read more
Brent Craft
18:52 29 Dec 18
I do not usually give five stars in a review but I was so impressed with Nebraska Home Appliance! They were prompt, knowledgeable, honest, and clean! The technician was Jake and he did a wonderful job of keeping men in the loop! I would highly recommend this company for any appliance service need sread more
Geoff Kline
15:37 11 Jan 19
Scheduling was very easy. The technician was courteous, professional and thorough. I will definitely use them again........Fast forward 1 year and I had them back again. Tanner the technician took his time, explained the issues, options and let us make a decision. Their costs are fair and they are trustworthy.read more
Angela
02:31 29 Jan 19
Nebraska Home Appliance was out the next day after I called for dryer repair. They were at my home right at the time they said they would be and was able to quickly get the dryer repaired. I was impressed by their quick response in coming out and ability to get my dryer back up and running in an hour. They did an excellent job.read more
Ed Peabody
22:16 01 Feb 19
Scheduling was super easy! No hassle whatsoever...Repair technician showed up on time and quickly diagnosed the problem. Part was not on-hand, but the technician went to warehouse to pick-up part; returned right away. Dryer was fixed quickly and everything was cleaned-up perfectly. Additionally, the technician was very friendly/customer-service oriented. I would highly recommend this company based on my experience.read more
Lisa B.
21:35 11 Feb 19
Jake was great to deal with. Our new fridge 1 month out of warranty needed a new ice maker. They had it installed and making ice in no time! Charge was 300.00 included the service charge. Worth it to make repair, now works great! Bonus is 90 day parts warranty.read more
Michael Ramsey
01:07 12 Feb 19
Great service! Our fridge was fixed in less than two hours. The tech called me and was able to come to the house earlier than scheduled, which was great. He explained what the problem was and took care of it. He was courteous and left the area clean. We can't thank you enough!read more
Mary Beth Keating
22:07 12 Feb 19
Scheduling was super easy. Everyone was friendly and professional I appreciate how they worked with my schedule and I didn't have to sit and wait around forever. Shannon was professional, knowledgeable, honest, and friendly. Thank you for saving the day!!read more
Lisa Niedzwiecki
02:11 20 Feb 19
Nebraska Home Appliance is great! Called last night and they were there the next day to fix it. Gave me a specific time window and allowed me to track where my technician was located throughout the day. Derek showed up right on time. He is extremely knowledgeable about his trade. My dishwasher was repaired quickly when I was certain I was going to need a new one. Thanks againread more
Jordan Dudzinski
22:52 21 Feb 19
We had great service. The tech was very nice and explained everything the whole way. I've never used an appliance repair place before, but I would NOT hesitate to use and refer them to everyone I know. Super knowledgeable, courteous and on time!read more
Wesley Waltermire
18:26 23 Feb 19
Great Customer Service! They were able to come out within the same week I called wit an issue with my washer. I appreciated the online portal to be able to see where the service technician was in his service calls for the day and about what time he would arrive for our work. Our Tech Jake was very friendly and fixed the issue fast. We will always call Nebraska Home Appliance with any issue we have. Thanks so much! Mary O'Neillread more
Hounds of O'Neill
18:13 28 Feb 19
We "met" Nebraska Home Appliance via home warranty claim(s). The home warranty expired long ago, but we continue to use Nebraska Home Appliance when we need home appliance repairs. Our technician, Derek Irvin, was outstanding! Prompt, clean, friendly, and expert -- Derek solved the problem quickly and completely, the first time. Great service at reasonable prices. We love these guys.read more
Don Dempsey
14:17 09 Apr 19
Vince and his crew were great! They quickly diagnosed the problems, quoted me a price and completed the project extremely quick and professionally! All questions and steps were explained thoroughly! They even added a military discount which i didn't know was offered! Very happy and would HIGHLY recommend to anyone looking! Thanks guysread more
Ryan Fuller
18:24 15 Apr 19
Excellent & honest service. I had a problem with our washing machine. I work odd hours and was able to get Vince out on a Saturday - very convenient. Making the appointment was super easy - did it all online and late at night. They also have a tracking system, so you know when the technician will be coming. The repair for the washing machine was going to be too big and expensive - so for an 8 year old machine it wasn't worth it. But Vince explained the problem and helped me make the decision for what type of new machine to get. He also gave me a 30 day warranty, so if I change my mind, I can go ahead & get the machine fixed. I never felt pressured or rushed. I felt the service, even though my machine wasn't repaired, was very convenient & honest.read more
Ken Keys
22:19 20 Apr 19
Due to a warranty claim on my dryer, I used Nebraska Home Appliance for the first time. It was easy to schedule, and using the email to know when Darrin was going to be at my house made it much easier to go about my regular schedule. Darrin did an excellent job and had the dryer going again within about 10 minutes. Will definitely consider using again in the future for appliance repairs.read more
Joan H
02:03 24 Apr 19
David was efficient and polite. Our service was covered under warranty but I was totally pleased with the service. He was unable to complete the repair the first day due to the need to order a part but he came right back out a couple of days later and finished it quickly.read more
Kelly Petsche
19:40 03 May 19
NE Home Appliance has made 2 visits to my house now - I have impressed both times by their professionalism & friendliness. They are very respectful of my house and making sure they're as clean as possible during their work. I'm happy that NFM chose them to conduct their repairs for their warranties.read more
Kyle Loftis
22:18 06 May 19
So happy I called Nebraska Home Appliance. I called in the morning to schedule an appointment for what I assumed would be next week. They sent someone out later that morning! Shannon arrived and quickly pinpointed the issue with my dryer. He replaced the part and got it working in a snap. While he was here, he even showed me how to clean the front loading washing machine so it wouldn't leak. I'm very impressed with the speed and quality of service. Thanks so much!read more
Annie Brewer
17:17 17 May 19
I called on Monday and had a service technician show up Tuesday. Mike was so nice and professional. He explained everything and we had to order a part. The part was ordered and installed by Friday morning. Great service! This is the second time I have called Nebraska Home Appliance. So satisfied I keep their "informational magnet" right on my washer just in case.read more
Suzanne Simms
15:42 17 May 19
Great! Called because my fridge was out. Thought it would be a few days at least. They were out that morning. Tech was super nice and diagnosed the problem quickly. He was able to get the part, and have it installed in less then 2 hours. So I didn't miss much work. Overall it was great, highly recommend, and if I ever need help on an appliance they will be the first call!. Also, I got a magnet which is always a bonus.read more
Chris Bevins
17:48 28 May 19
Our certified service technician was Derek Irvin. He was very professional and nice. He was able to diagnose the problem and fix our dishwasher quickly. Our family is very thankful for that! We would highly recommend!!Excellent customer service!!read more
Shelly Reiner
19:28 31 May 19
Easy scheduling. Love the tech tracking link, it made organizing our day easier. Kyle was professional and friendly. He quickly identified the problem and got our dryer working in no time. Thanks so much!read more
Pete Jones
22:04 05 Jun 19
My dishwasher was leaking water recently and needed to be looked at, since I had recently had a very positive experience with Nebraska Home Appliance I setup an appointment for the repair. Vince was on time, extremely polite and when he didn't have the part on his truck, he was able to quickly acquire the part and complete the job. I have been very happy with the work that has been done.read more
Joan H
20:44 21 Jun 19
My dishwasher was leaking water recently and needed to be looked at, since I had recently had a very positive experience with Nebraska Home Appliance I setup an appointment for the repair. Vince was on time, extremely polite and when he didn't have the part on his truck, he was able to quickly acquire the part and complete the job. I have been very happy with the work that has been done.read more
Joan H
20:40 21 Jun 19
Installed a brand-new dishwasher and called the manufacturer when it seemed defective. Nebraska Home Appliance was one of three authorized local service options they gave me. Nebraska Home Appliance was the one with the best response time over the 4th of July holiday. Dennis and Derek were both awesome technicians. I'd recommend them in a heartbeat. I hope to not need them again soon...but I'm keeping Nebraska Home Appliance on speed dial!read more
M. Kalkowski
21:33 10 Jul 19
DO NOT CALL ANYONE ELSE!! I have been using NHA for many years. They start with the office staff listening to your issue, making a prompt appointment, and sending the best tech for your issue. The techs are polite, knowledgeable and sometimes even funny. Todd the owner will always take time if need to talk with him. He can be funny sometimes too!All in all great people, great company, great service.read more
John Kucer
13:19 18 Jul 19
#1 Choice for Service. Very honest about cost of repair against age of the unit. If you are looking for an honest company that does great work, call Nebraska Home Appliance. Ask for Adam. Awesome Technicianread more
Matt Dvorak
17:43 18 Jul 19
Adam was very personable and thorough when fixing our dishwasher. He gave us a reasonable estimate. The part was not on the truck but our repair was scheduled within the week and the dishwasher works fine.Thanks NHA.read more
Bob Ryan
16:32 25 Jul 19
After returning home from vacation we found our dryer not working. I looked around and saw NHA had great reviews. I called them on Monday and they had appointments available the next day. Their technician Darrin was extremely helpful, knowledgeable and kind. He told me the exact cost, wasn't pushy and he helped me save some money. I was extremely satisfied with their customer service and I will certainly use them in the future.read more
Michae. Heinauer
14:47 31 Jul 19
When my freezer stopped working on a Thursday, I called for an appointment and was told that Monday was the soonest someone could come. Friday morning Nebraska Home Appliance called and said there was an opening and they could send someone this afternoon. Adam was the best repairman I have ever worked with. He worked to find out what the issue was, did some temporary repairs to get me through the weekend and ordered a part and finished up the work the following Wednesday. I am very pleased with Nebraska Home Appliance.read more
Lynne Elwood
21:48 31 Jul 19
Austin and Jacob were both professional, timely, and informative. Austin was able to thoroughly inspect the appliance and power source, reviewed appliance model information and diagnose the issue. He was upfront with the cost, the warranty and let us make the decision on how to proceed. He said they do ALL appliances, which is very helpful information. 8-DI recommend these two for all your appliance needs!read more
Cassandra Norton
16:10 03 Aug 19
Best home servicing, ever. Great communication and updates. Serviceman Darren, was on time, very knowledgeable, and got our LG dryer working again, in no time. Used a warranty for servicing, but would not hesitate to call for service, otherwise. Highly recommended.read more
Scott Gubbels
03:16 04 Aug 19
I've fought with my dishwasher frequently over the past two years of owning our Dundee home. When the spray arm went out this morning, all it took was a quick visit to Nebraska Home Appliance and a chat with the two gentlemen there to be on my way with the correct part and an overview of how to install it. Very knowledgeable and friendly and I will definitely be back when the next appliance throws a fit!read more
Brittany Sampy
17:55 08 Aug 19
Derek Irvin was and has been always amazing. He has been to my home many times due to a dishwasher that loves to act up. He is always happy, helpful, and gets his work done! Ask for Derek! Plus he is very kind to my kiddos and pets. Thank Youread more
Jennifer Broyles
20:08 15 Aug 19
Very impressed!!! Eveyone I interacted with was polite and professional. They got someone out the same day. The service techs explained what they were doing before and after. They quickly found the problem with my fridge and had it repaired in about an hour. They did not leave any mess at all. I was very (pleasantly) surprised at how affordable this company is. I definitely recommend them and will call again if I have the need.read more
Kemla Prathan
22:46 30 Aug 19
I had a great experience with this company! I just bought my first house, only to find out on move-in day that the seller failed to mention that the refrigerator was broken. The freezer side worked, so it wasn't caught on the inspection either. NHA had Adam come out, and he was great! He was pleasant, and did a great job fixing the appliance even though the back was frozen solid. Fair price, great customer service. Thanks!read more
Hollie Siebler
15:50 28 Aug 19
I only use Nebraska Home Appliance! I've had them out to work on our Fridge, Oven, Washer and Dryer over the years. They are prompt, reasonable and efficient (super fast!). I've also used them for parts that I've replaced myself, i.e. heating elements for my oven. They are always prepared with the needed parts on the van. Truly saved the day!read more
Julia Sawtell
13:18 04 Sep 19
I used the online scheduling tool to schedule repair of my Samsung washer. Received prompt reply notifying me of the scheduled time and an automated call just prior to technician arrival. Shannon promptly diagnosed the issue and was able to restore proper operation. He also identified the part that needs to be replaced if the problem occurs again. We were able to use the washer while awaiting delivery of the new part. Charge for service call was consistent with the information on their website.read more
Harry Faulhaber
21:16 05 Sep 19
Jake came and I was wowed by his politeness and expertise. My service call was easy but thorough. What a great company you have. I have already recommended NHA to my coworker! Thanks !read more
Barbara Brown
22:10 06 Sep 19
Honest, courteous, fast repairs. Made an appointment with Nebraska Home Appliance and received a convenient time frame for the repair. The gentleman making the appointment was courteous and friendly, as was the repairman. I received a quote for the service call, and a tracking link email to see the technician’s progress in his workday as my appointment time approached- a very nice feature. The technician was prompt, courteous, knowledgeable and friendly. He diagnosed the problem and got my dryer working quickly, answering all the questions I had. I received a quote for specific repairs should the machine stop working again. I appreciate the quick fix and would call Nebraska Home Appliance again should I need them in the future. This is a company you can trust.read more
Patricia Cox
21:59 11 Sep 19
Derek was great! He did a wonderful job fixing refrigerator, he really is an expert in this area! I hope this money spent on fridge keeps it going for a long while! If we ever have any other appliances break down, we will call Nebraska Home Appliance!read more
Kelly Furlong-Rezac
12:53 17 Sep 19
I have used this company several times and every time has been an exceptional experience! They do great and timely work! Fully competent and explain things in detail! Highly recommend!read more
Raquel Thomas
03:24 21 Sep 19
Thank you, Nebraska Home Appliance! Easy to schedule online, great follow-up asking for photos of the oven to provide better service; technician Mike M was polite, friendly, and very efficient at a reasonable cost. We will definitely keep your card handy for any further needs we may experience.read more
Jane Erickson
15:19 24 Sep 19
Derek, my technician, fixed my refrigerator very quickly and, in addition, showed me how to fix it myself if the problem occurred again. He is extremely professional, efficient, knowledgeable, and very friendly. I am 73, and I can say without hesitation that he is the best technician I have ever had work on any appliance in my house. Extremely pleased!read more
Connie Wichman
14:59 01 Oct 19
Awesome and fast service. Austin was friendly and knowledgable. Needed a new part and got it ordered quickly and came back out and replaced quickly. Our stove is now up and running great! Thanks so muchread more
mandi kamper
16:08 01 Oct 19
By far the most professional, informative, courteous service company I have worked with for my appliance needs. I highly recommend them. You could possibly pay a little more with them but they're worth it. Other companies pale in comparison.read more
Susan Howard
16:07 04 Oct 19
Easy to work with. Great service, our tech was very nice and personable. He showed up on time and accurately diagnosed our issue. He discovered there was a service bulletin and the parts are on order. He also ran a software update for us. I'm looking dishwasher that doesn't leak all over my floor!read more
Nicholas Gallington
17:24 05 Oct 19
Our refrigerator control panel went dark and the refrigerator completely shut down. Nebraska Home Appliance is a very professional and skilled business that offers A+ customer service. Dane the appointment scheduler was courteous and knowledgeable. David B. the service technician was very professional and personable. David quickly diagnosed our refrigerator’s problem and provided us with a repair quote. He honestly recommended that we should repair rather than replace the refrigerator. He had the refrigerator back up and running in no time. He informed us of the 90 day warranty and urged us to call for follow up service should the need arise. The day after our appointment we received a follow up phone call from Nebraska Home Appliance to solicit feedback. I would definitely recommend Nebraska Home Appliance and David B. to repair your large appliance.read more
Debbie Ireland
03:05 15 Oct 19
Just the best service you can imagine. Vince is a great and personable technician. The company keeps you well-informed. We own high-end appliances and it's great to know there is a group like this to handle the things that need attention. 11 on a ten point scale.read more
Tom Hatton
16:02 14 Oct 19
Awesome experience! David, the tech who came to repair my refrigerator, was professional, polite and prompt. He gave me an honest assessment of my problem and my options. From the first call in to the installation of the part I needed, this was a great experience. I would recommend this company to anyone needing honest, reliable appliance repair!!read more
Judy Stuart
21:09 16 Oct 19
Great service! Jake showed up right on time. It did not take him very long to figure out the problem with my stove. They did not have the part on hand to fix it because my stove was discontinued manufactured. But they got the part very fast and Jake returned and had it put in very fast. Thanks again Jake.read more
Alan Ewing
21:38 15 Oct 19
When our dryer stopped working I didn't know who to call, but NHA had such great reviews I decided to give them a chance. What a great decision! Even though it was the weekend, I was able to schedule a time for a technician to come over the next business day. Our dryer was up and running in a little under two hours. Friendly, professional, and affordable.read more
Elizabeth
14:45 25 Oct 19
Travis came to fix my fridge and did an awesome job. He calls before he shows up so I could be prepared when he gets there. He's very friendly, knowledgeable, and fixed my fridge quickly. I really appreciate his help!read more
Molly Nelsen
21:37 31 Oct 19
Great experience from first contact through the repair process. The technician, Jake, quickly identified the problem with our oven, completed the repairs and was very personable and polite. We appreciated the calls to inform us when Jake would arrive. Highly recommend Nebraska Home Appliance.read more
sue fournelle
22:52 14 Nov 19
Great service and quick response. Shannon got my ice maker fixed and running quickly. Your team is professional and great to work with. I used the online scheduling on your website, super easy and the replies were almost immediate.read more
Joni Gallaway
20:20 14 Nov 19
Jake was wonderful! He arrived and went right to work. He was knowledgeable and very honest. I would highly recommend Jake and Nebraska Home Appliance to anyone needing home appliance repairs.read more
Angelique Gunderson
23:22 16 Nov 19
Even though my dishwasher made a liar out of me, and did not leak when the technicians were here, they found a gasket that had some hard water buildup on it, which they said could cause leaks. The cost to replace the gasket is high enough, and the dishwasher is old enough, that I think it's best to just replace the whole thing!But I appreciate everything about this company and will absolutely use their services in the future for whatever appliance breaks down next!read more
Tracy Hiltbrand
18:18 23 Nov 19
Tech was available the day I called to come and fix our dryer. The tech was super friendly, worked quickly and helped us understand the long term maintenance of our appliance. Super pleased with the service!read more
Michael Helgerson
12:21 22 Nov 19
We were having issues with a noisy fridge and Vince was dispatched to our office to help us out. He called us ahead of time to let us know he was on his way, he arrived as previously agreed. After a quick diagnosis he was able to identify our problem and provide us with a very reasonable estimate which we agreed to proceed with. Within an hour he had our fridge back to running in tip top shape. I'd highly recommend using Nebraska Home Appliance and especially requesting Vince, he was very professional and we appreciated his honest and fair estimate.read more
Gilbert Rossignol
16:26 11 Dec 19
Our technician, Jake, was prompt, friendly & knowledgeable. He had our 10+ yr old dryer dismantled, diagnosed, repaired & reassembled in an hour. Our invoice for the service & parts was very reasonable ($265)! Saved me a trip to NFM for a new dryer. I recommend Jake and Nebraska Home Appliance to everyone.read more
faemous1 .
15:57 13 Dec 19
Our washing machine started smoking a week before Christmas and we were pretty overwhelmed. We called Nebraska Home Appliance and they were so quick to help us and were incredibly warm and professional. I had to reschedule our appointment the day of and they were flexible with us and quick to for us in a later time slot that same day. I’m always a little nervous to have a stranger in our home when I’m alone, but felt instantly at ease when Jake knocked on the door. He had a friendly, professional demeanor and I felt very comfortable letting him in our home. Thank you for everything!read more
Lauren King
03:13 18 Dec 19
Although my Samsung refrigerator (ice maker) repair was covered under warranty and I paid $0, I would definitely call Nebraska Home Appliance in the future for any appliance issues. Very impressed with the company, the communication, and the tech. Derek is an expert! Very professional, very knowledgeable.read more
Julie O
22:14 18 Dec 19
I was very impressed with Derek our technician. He was very knowledgeable and customer friendly. He was very clean and efficient determining what was wrong with our refrigerator and provided an estimate to fix it. I would definitely use Nebraska Home Appliance again.read more
David Dickinson
14:44 31 Dec 19
We were happy a technician could come out the same day to fix our oven that was permanently locked after a self-clean cycle. Our technician was friendly, knowledgeable, and conscientious. The job was thoroughly completed in a reasonable amount of time. We've been pleased with Nebraska Home Appliance every time we've used them over the years.read more
Andrea Howard
15:26 01 Jan 20
Excellent Service, professional, knowledgeable and trustworthy. Would continue to use them for future needs. Could not have been happier with their performance--thank you Vince Once again, Vince was very professional and explained everything to me regarding my repair. Thanks again!read more
Sally Stalnaker
21:23 02 Jan 20
From the initial call to the finished product, couldn't be more pleased. Although my dryer didn't need extensive work as I feared, Mike did a great job analyzing the issue and providing me with options. Great to work with such a competent company and recommend them highlyread more
Richard Wright
20:23 02 Jan 20
As Always NHA was Great! They were able to schedule a repair right away and Kyle was here right on time with all parts needed for repairs.Kyle was Great also! I will continue to recommend your services.Thank you!read more
Dawn Maring
16:52 03 Jan 20
Travis was great. Diagnosed a bad compressor in our LG fridge (common failure point), had one in his truck, replaced within 2 hrs, and all we paid was the $90 service charge (under warranty). Very pleased, and Travis was super nice and knowledgeable.read more
jim smith
16:45 12 Jan 20
I called Nebraska Home Appliance regarding an issue with my 3-1/2 year old LG refrigerator. I received superb customer service on the phone as well as email updates regarding my service call (even online tracking as to when my technician would be at my house). Mike, the technician, saved the day. He was knowledgeable about parts needed, warranty, etc. He was professional, efficient in fixing the problem and made the entire process seem so simple. I would highly recommend Nebraska Home Appliance - thank you so much!read more
Teri M
23:07 16 Jan 20
As a repeat customer, Nebraska Home Appliance has always provided me with impeccable service at a reasonable price. Their service department is always willing to offer support and advice for projects I complete on my own. I called yesterday to schedule service call. They got me in today, were accurate on their ETA, gave me accurate estimate before completing the repair, and the completed the repair in a quick, complete and professional manner. Thanks Jake!read more
Eric Larson
21:18 29 Jan 20
Excellent service. So easy to make an appointment online for the date and time I needed the same week. Technician came out on time and fixed our dryer quickly. Even cleaned it out too. Loved the automated scheduling, reminders, and receipts!!read more
Laura Vodvarka
01:09 31 Jan 20
The customer service representative who answered my call was very kind and friendly. She was easily able to schedule me an appointment the next day. She was informative and upfront about their pricing.Our technician, Jake, was early, professional and knowledgeable. Although the repair was very labor intensive, not once did he show any signs of annoyance or frustrations towards me. He was sincere and patient when it came to answering my questions.Personally, customer service goes a long way. I plan to use Nebraska Home Appliance in the future if ever our appliances have any issues.Update: Nebraska Home Appliance came back for another visit related to a different appliance. Austin was great and professional. He ran his tests multiple times and explained to me what he did. I want to thank NHA for their continued great work and customer service!read more
Jonathan Sanchez
16:39 05 Feb 20
We had an issue with the ice machine on our sub zero fridge. The entire process of scheduling and reminder calls to Jake D showing up to fix the issue have been exceptional. Extremely quick and professional. I'd highly recommend Jake again! He was polite and helped answer a few questions we had about our fridge and our stove. Thank You Jakeread more
Nichole Walter
17:40 09 Feb 20
A handle fell off our fridge so I figured it would be an easy fix. It was, and it took less than 10 minutes for our tech to attach the handle better than before, as well as check and tighten the other handles. We were able to set up the visit that same day which was unexpected. Tech was exceptionally courteous as was Shelly who helped us set the appointment.read more
Jay Blaker
22:17 05 Mar 20
We were having issues with our dishwasher draining & the company we bought it from highly recommended Nebraska Home Appliance to check it out for us. He was on time, looked everything over & fixed what needed to be fixed. He also went over my dishwasher with me so I knew all the features. With it still being somewhat new it was very helpful to know how smart this Machine really is. I saved their number & would use this company again.read more
Holly Nordmeyer
15:25 10 Mar 20
So pleased to be connected to Nebraska Home Appliance, they were prompt in their arrival and were able to quickly fix my dryer. The tech went above and beyond to deliver a great customer experience. I will call them back for my future needs and encourage others to do the same!read more
Jeff Gill
21:00 06 Mar 20
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830 S. 75th St.
Omaha, NE 68114
402-399-0202
