In this time of great concern over the spread and containment of the coronavirus (COVID-19), we want to let you know that we at Nebraska Home Appliance are taking the utmost precaution to protect the health and well-being of our customers and our employees. We will do our best to limit any inconvenience to you and appreciate the trust you continue to place in us.
We have taken the following measures, per CDC and WHO recommendations, to ensure that our employees remain healthy to protect our community:
Our office is stocked with an abundance of sanitizing products, including hand sanitizer.
We’re requiring that any employee who feels sick remain home until they feel better, even if it ends up being only a cold or seasonal allergy. We’re also offering additional paid time off to encourage early medical care.
We have implemented a “Don’t Shake Hands” policy, and all techs are striving to maintain the recommended six feet of distance between customers and coworkers.
We will use hand sanitizer before entering your home and will wash our hands immediately upon entering, and will wear face masks, disposable gloves, and booties while in your home.
Most of our office staff and customer service representatives are working from home to maximize social distancing.
We have transitioned to curbside pickup for retail appliance parts, as well as online ordering.
Finally, we require notice prior to arrival if you or anyone in your household are experiencing COVID-19 symptoms or have in the two weeks before our visit. These include but are not limited to fever, cough, and shortness of breath. We will ask to reschedule your service appointment for a later date if this is the case. Our technicians have also been empowered to request that an appointment be rescheduled if, when they arrive at a home, the homeowner is displaying any concerning symptoms.
To date, we have no confirmed cases of COVID-19, but we take the threat seriously. Safety has always been a priority for our company.
We appreciate you, your business, and the trust you have placed in Nebraska Home Appliance.
Sincerely, Todd Daganaar, President Nebraska Home Appliance