Re-evaluating what it takes to be an appliance repair technician today

When searching for an appliance repair company, it may be difficult to sift through the varied options available. The process of choosing the right “local repairman” has transformed over the years with the many resources available online today.

There is a stigma around repair technicians, however, high-end manufacturers have raised the bar by endorsing repair companies that only employ professional, quality technicians. This demand has increase dramatically, not only in Omaha or Nebraska, but nationally.

There is a new expectation that technicians are well-trained and highly skilled experts with a deep knowledge and understanding of electricity, electronics, gas, motors and more.

Hometown Hero Appliance Repair hires appliance repair technicians that uphold the values of the industry with the customer in mind. Here are a few things our team considers when building our team of technicians:

1. Trusted

Technicians enter the private residences of customers. Remember the golden rule of elementary school, “treat others how you would want to be treated”? This rule still applies when we send a technician into a customer’s house.

(Don’t worry, we also like the saying, “leave things cleaner than you found them.”)

2. Knowledgeable

Much like many appliance repair companies, Hometown Hero Appliance Repair specializes in a variety of top appliance brands including Bosch, Sub-Zero, Frigidaire, GE, Kenmore, Whirlpool, Scotsman, and more. We are also proud factory certified servicers for Sub-Zero, Wolf, ASKO, LG, Electrolux, Frigidaire, Magic Chef, Ewave, Speed Queen, Alliance, General Electric, Hotpoint, Samsung, Sharp Electronics, Liebherr, and Bertazzoni.

Our technicians have to be up-to-date on any and all product updates, technological advances, and appliance systems with a profound understanding of any issues so that they can critically think about the possible solutions. Our new hires all start by earning their appliance repair certification through the Master Samurai Tech Academy.

3. Reliability & Efficiency

Customer service is an important part of being a repair technician that not many people consider. We know how busy our customers’ schedules are and must accommodate everyone in a well-organized, fast and proficient manner. The previous two points support a company who will curate technicians that are reliable and efficient.

Let us be your local hero and trusted repairman!

We are looking for a technician to join our team of heroes! If you are interested in working with Hometown Hero Appliance Repair, please contact Todd at 402-399-0202 ex 2 or visit our career opportunities page.