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Nebraska Home Appliance Voted Most Professional Servicer in the US!
This January, at the Annual Service Training Institute put on by the United Servicers Association, the appliance repair industry’s premier national association, we were awarded the Most Professional Servicer award. As our president, Todd Daganaar put it, “We’ve put a lot of thought and effort into the service we provide and how we present ourselves… Read more »
Tide’s Laundry Pod Peeps: America’s Favorite Easter Treat Is Here To Ruin Your Laundry
When Cascade released their Pumpkin Spice Scented Dishwasher Detergent last fall to great fanfare, the public quickly learned the downside to such gimmicks. The hint of pumpkin spice flavor that remained after a cleaning cycle was reported to affect the taste of everything from orange juice to re-heated Runzas. The negative press and customer service… Read more »
Serving our Omaha community for 30 years
with dedication to both our customers and our craft.
Vince was very knowledgable about our fridge and what it needed for repair. We decided no not do repair as it was so extensive but appreciate the service call. He was so kind and unlike so many service people I've had in the past a very clean, smart and joyful person. His helper played with my pug the whole time while he looked up an estimate. Being dog lovers you know they are good people. Will use again!read more
Trudy Beery
22:01 08 May 18
EXCELLENT SERVICE! I called with an issue with my washer. Debbie answered my call, she was able to find a time that worked with my schedule. I received a call 30 minutes before arrival of the technician, Dennis, saving me the hassle of waiting around. Dennis arrived and was able to quickly diagnose my issue with my washer. He was able to order parts on the spot as well as schedule the return visit to install the parts. So happy my washer is working :)Highly recommend this place for knowledgeable, friendly, and fast service!read more
Cynthia Ferguson
19:26 04 Apr 18
I utilized the online scheduler showing the next available time was the following day. I accepted, but received a call later that same day that they were available to come service my dryer. (What a great surprise!) Technician that arrived was very professional and personable. He was able to determine what I needed to have fixed and had the part to get me back up and running in one visit. This was my first time working with NHA and I will definitely use them again and have already recommended them to others.read more
Andrea Robles
11:08 24 Apr 18
NE Home Appliance provided us with excellent customer service! I called them yesterday and they offered me an appointment for today. I received an automated call informing me that the technician was on his way. Michael was very friendly and arrived during the first hour of the 3 hour window. He wore shoe covers to protect my carpets. He quickly determined the problem and fixed it. I can highly recommend their services!read more
Andrew Myrtue
17:51 30 Mar 18
These guys were great! They came in and helped us figure out what the issue was with our washer. They were very knowledgeable and professional. I will definitely be calling them in the future should I have any other issues with my appliances. Highly recommend!read more
Aaron Roberts
11:22 25 May 18
Derek I. was my technician and he was great! He was friendly, prompt, skilled, respectful, and informative. He needed to come out a second time when the parts came in and he was just as personable and quick with the repairs. He seems to enjoy his work and being with people. Will definitely request him when repairs are needed in the future.read more
Cheri Nixon
15:04 28 Aug 18
Very nice company to deal with. Never dealt with NHA before but I actually loved the service they provided. I dealt with Jake D. he was a nice gentleman. He arrived on time and made me aware of what it was he was doing even though i didn't have a clue what he was talking about but he did make me aware of how long he would be and when he was done. Great service and a job well done. Thanks!!read more
Mz. Mecia
22:45 15 Aug 18
Great help and support from Jake D. fixing my Microwave oven (Job ID# 341869 on 9/7/18). Jake showed his quick and efficient service skills in diagnosis and replacing the parts, appliance was running as new. Great job! Jake and thanks for saving our day!read more
Vinod Dubey
03:01 08 Sep 18
Quick, professional service conducted by courteous technicians. Their website made scheduling an appointment easy, and their 'technician tracker' tool helped me better estimate when the technician would arrive, which minimized my time away from work. Highly recommend.read more
Matt Witt
22:24 29 Aug 18
The lady who answered the phone was so sweet and nice. She was able to get us an appointment the very next day. Our technician Kyle was very nice and knowledgeable. He was able to fix our oven right away!! Thanks so much!!! We will definitely be using Nebraska Home Appliance again!read more
Alicia Jones
17:26 28 Jun 18
Very pleased with today's service. Excellent response time from my initial request (online - totally slick process!). Mike was courteous, professional and fast! I will continue to recommend this company to neighbors and friends.read more
Micaela Hopkins
17:37 07 Aug 18
On time , very professional, great advice,had answers for all of our appliance problems. I would recommend this appliance repair service to anyone. Great work done at a reasonable price.read more
Mark Selling
14:29 17 Sep 18
The serve Technician Jake was very polite, prompt, professional, and timely with his service. He did an excellent Job with repairing my machines. He even went beyond his duties by notifying my management office personnel, as to what was needed to be done in regards to cleaning out the air vents for proper ventilationread more
Brenda Newsome
21:39 21 Sep 18
I am in awe of this company. My refrigerator went out when I was on vacation and I needed someone to come out the same day as I called in the morning so that I could complete my afternoon appointments. Not only were they accomodating, they fixed my fridge and were able to meet my time schedule. They are the most amazing, customer focused business and I would highly recommend their services.read more
Paula Thomassen
13:38 24 Sep 18
Mike was so great to deal with. He clearly knew what he was doing, explained it all in detail so I understood, and saved the day by having the part on him already and fixing it on the spot. Great job, Mike! I will definitely pass the word to my friends about this great company.read more
Kirt & Linda Cochran
19:39 24 Sep 18
My washer was giving me an error so I looked up on the internet what it might be. I found that it was possibly a clogged drain, I went to go find the drain to clean it. When I couldn’t find the drain, I called Nebraska Home Appliance five minutes before they were closing. Rico answered the service line and helped me figure out how to get to my drain, what to expect when I got to it, and what I would need to do if that didn’t fix my problem. I appreciate that he took the time and walked me step by step, when he could of just told me that a service man would need to come out. He saved me the time of waiting for the repair and the money it would have cost me. He showed me great customer service, and if I ever need an appliance fixed, I know who I’m going to call! Thank you, Nebraska Home Appliance!read more
Sarah Murrel
23:05 28 Sep 18
We had just purchased an LG refrigerator and we were getting an error code - the ice maker was not working. Darrin Schmid was our Service Tech. He showed up early (how often does that happen?!) and had everything working in about 35 minutes. Very courteous, personable and thorough. We highly recommend NE Home Appliance and Darrin if you ever need any appliance repairs.read more
Charlotte Iske
02:18 02 Oct 18
We recently moved within the same city. When we plugged in our LG refrigerator, it would not cool. One call and we were directed to our Warranty company. We were quickly assigned to Nebraska Home Appliance. We had had excellent service from them in the past, and knew we were in good hands! They communicated with us immediately, informed us of our repair appointment, and called before they came . Two very pleasant young men quickly diagnosed the problem, and had it fixed in a very short time. Thank you once again for your excellent service! I taught Customer Service for 30 years, and would give you an excellent grade1read more
Dee Kinder
20:30 04 Oct 18
They were easy to get a hold of and scheduled my appointment quickly. They came out right on schedule and gave me the courtesy call before hand. Once here, they quickly assessed what was wrong with my dryer and fixed it. They were in and out in under 30 minutes, so I could get on with my day. I would recommend them to anyone. They also had great customer service when I called to confirm something about the appointment.read more
Keri Hammerly
23:53 12 Oct 18
Shannon came out again today to replace our broiler. As always, He was friendly and professional. I continue to recommend Nebraska Home Appliance. We have used Nebraska Home Appliance 3 or 4 times and each time I felt that everyone I dealt with was caring and professional, from the woman answering the phone to the technician. Thank you!read more
Judy Schaefer
03:42 16 Oct 18
I can't say enough how great they were to work with. Very professional and caring. Derek was amazing he had to make a couple visits and was so kind to not only us, but our dog too 🙂 Derek was very professional and thorough, will highly recommend!read more
Lisa Hansen
14:50 19 Oct 18
Mike and Tanner came yesterday to fix my dishwasher and dryer. They were friendly and efficient. Both of them were very knowledgeable and explained everything they were doing - why it was broken and how they were going to fix it. Both working great now - thanks!read more
Julia Kimble
20:51 12 Oct 18
Excellent service from Derek and intern Tanner. Both were efficient and identified the issue quickly. Very kind and personable. Thanks for sending such dependable and qualified technicians.read more
Jayne Dean
23:57 17 Oct 18
Excellent Customer service. Vince was awesome and honest! showed up ON TIME! reasonably priced. Would highly recommend and will use in the future;read more
michelle watkins
19:19 25 Oct 18
We were very pleased with the ease of making an appointment and clear explanation of cost beforehand. We were even able to obtain an 'eleventh hour" addition to the problem list with ease! Our technician, Dennis, was friendly and professional, knowledgable about the equipment and diagnostic measures to locate the trouble. He was thorough and explained everything to our satisfaction. We will use Nebraska Home Appliance again, for sure! Thank you for the great service!read more
Norman Kelley
20:13 29 Oct 18
I came to use Nebraska Home Appliance due to a home warranty claim. They were assigned to me by the home warranty company. On the initial visit, Nebraska Home Appliance sent out a technician, Michael, who assessed the problem and explained a part needed to be ordered. It would take 4-5 days to come in. He explained the office would call to set up a follow-up appointment. He collected the $107 deductible I owed for the home warranty. I didn’t hear anything for a couple weeks. I found out my claim was denied since it was due to a broken part, not a mechanical failure. I contacted Nebraska Home Appliance again and spoke with Linda, I believe. I asked if the part could still be ordered and installed. She said she'd have the part ordered and contact me when it arrived to make an appointment for installation. I asked for the cost of the part, as if it was too high, I might purchase a new appliance instead. She claimed she didn't know the price but would get it ordered. (I find it difficult to believe she couldn’t look up the price for me. Sounds lazy and suspect.) When the part came in 4-5 days later, Linda called to schedule service. I again asked for the price of the part and installation. She said the technician would provide the price upon arrival. I again explained that I might not want the part installed if it made more sense to replace the appliance. She again insisted the technician would provide the price upon arrival, and she didn’t know the costs. (Really, Linda? Really?) When Michael arrived, he did share the price, which was much higher than I wanted to pay. (I’d be in for $350, when a new appliance isn’t much higher.) I then asked if I didn't have the part installed, what I would owe, understanding Michael’s time was valuable. He checked with his manager via text, explaining the situation, then said it would be the service visit cost of $90. At that point, I'd already paid a $107 deductible for the initial visit. Therefore, I would be paying $197 for ABSOLUTELY NOTHING. This was all because Linda would not provide a price for the part or service over the phone. I would have never had the part ordered, or Michael come for a repeat service visit, had a known the costs ahead of time. What a ridiculous scam. In the end, I called the office, and someone approved Michael to take the $107 deductible off the cost of the service. At that point, my option was $257 all in for a cosmetic plastic part and installation, or $190 for absolutely nothing. Obviously, I had the part installed. The company (Linda) was misleading by not providing full price information before sending the technician to my home, knowing I'd be charged $90 just to find out the price. What a racket by Linda! As a new home owner, I'll now be much savvier when dealing with these types of companies. I'm certain I'm not the only one Linda's scammed as a representative of the business, by being unwilling to provide pricing. On the positive side, I appreciated the company providing some service recovery and resolution by taking off the deductible of $107 from the part/installation. And Michael, the technician was positive, polite, knowledgeable and friendly. Michael is a great representative of the company. Linda, not so much. When calling, a recording does say the company records every call, so they can go back and listen to my calls and hear Linda’s refusal to provide a price. Clearly, she needs training in customer experience and how to convey estimated costs.read more
Amy Benedict
15:34 01 Nov 18
My wife and I would like to thank Jake for correctly diagnosing and fixing our LG washing machine. After two other appliance companies and their techs could not solve the problem, I called Nebraska Appliance. Jake came out and solved the problem. He was professional, on time and very thorough. Thank you Jake and we would highly recommend Nebraska Appliance!Jim and Susieread more
James Melonis
18:32 02 Nov 18
Jake was a very conscientious and diligent worker. He wore slippers over his shoes to protect our floors. He brought needed parts and explained what he was doing to correct the problem that we were having with our refrigerator. He was thorough and we have not had any problems since he completed his work.read more
Mike Gill
02:55 12 Nov 18
This was a great experience. Appointment was scheduled quickly when we called in. Nebraska Home Appliance kept us updated with scheduling and arrival status. Jake made it to our house in a very timely matter. He was knowledgeable, professional, and listened to all of the problems we encountered. He spent a lot of time checking our stove that had a fire in it over the weekend. We highly recommend Jake and Nebraska Home Appliance to others.read more
Patti Smith
21:01 14 Nov 18
Linda was pleasant to schedule with on the phone, but our repairman, Mike, was awesome! He was unable to find the leak that we'd had with our dishwasher (my husband had tinkered with it over the weekend and may have fixed it without realizing it) and he stayed quite a while to make sure that it wasn't leaking. He cleaned around the door seal a bit and suggested a cleaner that would help remove built up gunk and mineral deposits, and said that the door seal *may* need to be replaced, but since he couldn't determine that as the exact cause of the leak we'd had, he didn't want to charge us a ton of money for a possibly unnecessary repair. I found him and the business to be extremely honest, timely, and friendly. Will definitely utilize them in the future if needed!read more
Natalie P.
19:44 14 Nov 18
I appreciate the emails informing us of the time of arrival of your tech.Vince and Austin arrived today in a timely manner.They should be recognized for their outstanding polite, respectful, knowledgeable ability to make the necessary repairs while interacting with us, the customer, in a very kind way. Your customer service shows your company's training program to be top notch.Thank you so much, and yes, we would recommend NHA to everyone.read more
Jonelle Ramsey
18:26 19 Nov 18
I called 4 places for a washing machine that wouldn’t drain. This was the only company who didn’t tell me they were a week out. Tanner was at my house by 1pm same day. He was polite and knowledgeable. Explained everything he was doing. Fixed the problem and stayed for two cycles to make sure it wouldn’t happen again. Thank you for your fast service and an exceptional technician!read more
Geri Miller
00:50 21 Nov 18
Nebraska Home Appliance was able to fix an issue with our Whirlpool dryer that another service provider could not. Making an appointment was easy and availability was quick. Price for parts and labor was more reasonable than I imagined. Jake was right on time and was quick to make repairs. Everything was left clean and orderly with no mess. We will definitely use them again if needed and I highly recommend.read more
Ruben Lopez
19:08 22 Nov 18
The set-up: We found Nebraska Home Appliance on the internet after searching for reasonable and reputable service companies. We liked that the service fee was rolled into the work fee if you chose to have them complete the work for you, but the fee was not so much that if we attempted it on our own (glad we didn't) that we felt we had wasted money. We liked that they would give us an exact quote for fixing the problem instead of an estimate. We like the customer service agent who took our reservation. They then sent an email confirmation within the hour.The day of: I found it very helpful that they had an email that let me know the progress of my technician. This was great as it gave me a better idea of when to expect the technician during the 1-4 hour window. The technician was clean, friendly, engaged in moderate conversation. We could tell that he was not just taking his time to make more money or charge us more.The work: The work performed was appreciated and well done. He was thorough in checking connections and ensuring that we did not have any further problems. It is also nice that the work is good for 30 days in the case of the same thing happening again.read more
Andrea Chlopek
21:24 29 Nov 18
December 2018 was the second time I've had NE Home Appliance do repair work at my home. Service date was promptly scheduled. Servicemen were knowledgeable of the appliance they worked on and were courteous and polite. They also give you a reminder, and then a follow-up call when they are on their way. GREAT SERVICE all around. HIGHLY recommend their services!read more
JM L
19:41 01 Dec 18
Excellent service and reasonable pricing. I had a lot of friends refer me to them, so that gained my trust. their email and online tracking system is nice too, to let you know an approximate time when they will be there, and how many jobs are in front of you (or after). Jake, the technician was great, friendly, and answered my questions. was mostly concerned that I didnt need to add costs (only as last resort) before trying to diagnose. would recommend to anyone. great company.read more
Paul Le
18:16 07 Dec 18
Very professional and organized company. The service is excellent! The service rep notified us of his arrival time and was very well educated on the appliances. Got the job done! I will definitely use this company again.read more
Elaine Murphy
19:50 10 Dec 18
Nebraska Home Appliance service man was on time, very courteous, knowledgeable. He was very thorough & skilled. He did an excellent job of making the correct repairs & double checked his work upon completion.I have had 5 different repair companies & service men and Nebraska Home Appliance is the very best. I base my recommendation with over 6 years of experience with various appliance service men. I recommend Nebraska Home Appliance to neighbors & relatives without reservation.MB.read more
Myron Ballain
20:45 11 Dec 18
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310 S. 72nd St.
Omaha, NE 68114
402-399-0202