Appliance Repair Ames Iowa

Nebraska Home Appliance Rated 4.6 out of 5 stars based on 25 customer reviews

We serviced a
SAMSUNG DRYER
Model DV419AGW/XAA
Near Ames, IA 50010
Dillon
Job Details: 08/11/2022
"Customer complaint is that unit was tripping a T5 error code. Found that this error code was because of a lint buildup. Adam quoted customer to clear out all of the land, job approved. I then cleared out all of the lint inside of the dryer and event cleaning. Job complete; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00101N MTR-BLWR ASM , 1 DC93-00634A IDLER ASM , and 4 DC97-16782A ROLLER ASM , used 1 VENTCLEAN (VENT CLEANING ADD ON) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF30HBEDBSR/AA
Near Ames, IA 50014
Dillon
Job Details: 08/11/2022
"Customer complaint is that unit was warming up in the fridge and he did not notice any circulation. I found that the evaporator fan was not operating at all and its because the wire had corroded. I then took out the evaporator cover and found that the pin inside of the connector attached to the fridge had snapped off. I then informed customer that in order to fix the issue we would have to run a wire from the main control board through the back cabinet of the fridge, job denied. Told customer to call back if he would like to go through with repair. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA97-13757A EVAP CVR"
We serviced a
VIKING RANGE/COOKTOP GS
Model VDSC530T4BSS
Near Ames, IA 50010
Dillon
Job Details: 08/11/2022
"Customer complaint is that during a big cycle do you know would not heal properly but I did on convection and broil. I then tested the heating element I found the bake element was bad. I then quoted the customer to replace, job approved. I then swap the heating element found that machine is operating properly. Job complete"
We serviced a
FRIGIDAIRE MICROWAVE OVEN
Model FPMO227NUF
Near Ames, IA 50014
Dillon
Job Details: 08/11/2022
Return with parts. Found that after swapping the mag the cover and the diode that machine is operating properly and not sparking. Job complete. ; dspstn on spec-tagged invntry: 1 DE59-00002A DIODE
We serviced a
SAMSUNG REFRIGERATOR
Model RS25H5111SR/AA
Near Ames, IA 50010
Dillon
Job Details: 08/11/2022
Return with parts. Found it after I installed the compressor and the filter dryer and filled the machine with nitrogen. I found that the unit is leaking in the sealed system from the condenser. I found that I will need to order parts and return to fix the issue. ; ordrng 1 Da97-05043l (Condenser dsm)
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Ames, Iowa
08/12/2022
After 3 different people showing up. He was able to do the repair that the others would not even attempt. Very professional.
Overall Experience
Justin Wtek
Ames, Iowa
08/08/2022
We bought all new GE appliances and closed on our new home on July 1st, 2022. So far, we have had 6 service calls. The first call was for our basement refrigerator because the light was not working. This was replaced the next day. The second call was for our dishwasher because it would not run due to a H20 sensor error. Dillon came out and determined it was a water valve issue and needed to order a part. The third call he brought the water-valve part and fixed the dishwasher but it was a week later. The fourth call was for our kitchen refrigerator because there was water leaking from the door. I shut off the water valve so we did not have water all over the floor. Dillon determined it was a water-valve issue and ordered the part. The fifth call, about a week later he came back and turned the water on but realized he had the wrong part shipped to him and could not fix the water line. I was supposed to get a call that day to meet him but Nebraska Home Appliance had the wrong number on file so I called to find out when he was coming. He said that Nebraska home appliance ordered the correct part but GE shipped the wrong one and he would have to come back tomorrow. He left but did not turn the water-line back off and we had water leaking all over the floor. The 6th call he came back the next day to replace the part. This was extremely inconvenient with multiple service calls and a lack of accountability for the wrong part. I have called GE appliances to log my complaint and would expect a credit for the month of time we did not have all appliances working. We also purchased GE range, microwave, washer and dryer. I am hopeful that we will not have more service calls with the next few years with other appliances but will not buy GE appliances in the future. I have now been on hold with GE for over 30 minutes after being transferred and will submit my complaint online. Justin Witek
Overall Experience
Ames, Iowa
07/15/2022
He left garbage and a bottle of chemicals on my counter next to my toaster and pineapple I had on the counter. Sounds yummy! NOT!!!!!!!!!!!!!!!!! Also poured something in my sink that stunk up the entire kitchen until I ran whatever chemical down the drain. Rude!!!!!!!!!!!!!!!!!!!
Overall Experience
Ames, Iowa
07/05/2022
Overall Experience
Ames, Iowa
06/24/2022
Great work and a wonderful person to work with.
Overall Experience