Omaha Lincoln Des Moines

Alex

Nebraska Home Appliance Rated 5.0 out of 5 stars based on 62 customer reviews

We serviced a
LG DRYER
Model DLEX5680W
Near West Des Moines, IA 50266
Alex
Job Details: 05/23/2022
"Customer is requesting a vent clean out. Quoted customer for clean out, customer accepted clean out. Cleaned out venting and collected from customer. Job complete.;"
We serviced a
GE REFRIGERATOR
Model cye22ushess
Near Polk City, IA 50226
Alex
Job Details: 05/23/2022
"Customer complaint is that unit is not cooling and leaking from door. Found the ff fan not operational and valve in door is leaking. Checked temps and got 53 ff and 28 in freezer. Quoted customer for new valve, new fan and software update. Customer accepted repair. Replaced fan and updated software. Ordering valve and will return to complete repair. Collected from customer. Returning 6/1 after 4pm. ; ordrng 1 WR57X25390 (Valve - dsm), dspstn on spec-tagged invntry: 1 WR60X26866 MTR- NEEDS NEWFI UPDATE"
We serviced a
ELECTROLUX WASHER
Model EIFLS60JIW0
Near Granger, IA 50109
Alex
Job Details: 05/23/2022
Customer complaint is that gasket is not draining and that softener is not dispensing. Ran unit in test cycle and found slow leak on dispenser. Removed top and found hose partially blocked. Cleared line and reattached hose. Also cleaned out front gasket and now gasket is properly draining. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Waukee, IA 50263
Alex
Job Details: 05/23/2022
"Customer complaint is that unit is not cooling. Checked temps in freezer and got 19 degrees and 53 in fridge. Tested unit in defrost and unit not getting power to defrost heater. Checked resistance on bimetal and its showing open on display but it has resistance. Unit will need new wire harness and new control board. Quoted customer for repair. Customer accepted repair, collected full amount for repair of Ordering parts and will return to complete repair. Returning 6/2 to complete repair. ; ordrng 1 WPW10589838 (Control board - dsm) and 1 WPW10514110 (Evap motor - dsm), dspstn on spec-tagged invntry: 1 WPW10514110 MTR-EVAP"
We serviced a
SAMSUNG DISHWASHER
Model DW80M2020US/AA
Near Waukee, IA 50263
Alex
Job Details: 05/23/2022
"Customer complaint is that unit is throwing a leak error. Pulled unit out and ran a quick cycle and see that there is a steady drop up coming from the valve. Unit will need new inlet valve. Quoted customer for new valve, customer approved repair. Tilted unit back and turned off power and water. Installed new valve and attached clamp to hose. Reconnected power and water and tested unit. Unit no longer leaking. Collected from customer. Job complete.; dspstn on spec-tagged invntry: 1 DD82-01588A VALVE WATER DW"
Jim J
Granger, Iowa
05/24/2022
Alex was the best at explaining everything to us. He wasn’t one of those guys always in a hurry to get things done. I would recommend him to anyone because he gets the job done.
Overall Experience
Jessica Beeson
Ankeny, Iowa
05/20/2022
Alex did amazing work. He went above and beyond while giving excellent customer service. He deserves a perfect score and promotion! He was able to diagnose the problem and fix the same day. He was very friendly too. Fantastic work ethic.
Overall Experience
C. Mancuso
West Des Moines, Iowa
05/17/2022
Alex was very polite, friendly & knowledgeable. We will definitely call Nebraska Home Appliance for all appliance repair in the future.
Overall Experience
Mimi J
Urbandale, Iowa
05/17/2022
Alex was friendly, professional and skilled. He found the problem immediately and promptly resolved it. Exactly the way good service should be. I am very happy with the result.
Overall Experience
Craig
Polk City, Iowa
05/16/2022
Warranty was upheld without question. How can you ask for anything more out of a company. I will most certainly use & refer folks to them in the future.
Overall Experience