Frequently Asked Questions & Blog




Question: How are your services priced?

Answer: Our certified technicians will come out and diagnose your appliance fully before discussing your repair options. All repair pricing is quoted up-front before the repair from the Online Major Appliance Blue Book Job Rate Guide, so that you’ll always know the total upfront cost before any repairs are performed. Our service call for them to come out and do this is $69.95, but this is waived once you approve the repairs. To schedule service, call us or schedule online.


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Question: Can I just buy the parts and do it myself?

Answer: Absolutely! We have a full line parts counter located at 72nd and Dodge Street in Omaha. See more info on our parts counter here.


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Question: How do I schedule an appointment?

Answer: However you like! You can schedule service online, or call one of our friendly representatives at 402-216-0151.


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Question: What type of technician will come out to my home?

Answer: Nebraska Home Appliance has been in business for 25 years by employing the best and the brightest. We send out a factory-trained and certified technician, who comes out in a fully stocked truck to get to the bottom of your issue.  All of our technicians are drug-screened periodically and background checked by a third party to ensure a safe and professional experience in your home. You can even read a little bit about them on our meet your hometown hero page.


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Question: I’m a busy person, and I don’t have time to sit around all day for an appointment. How can Nebraska Home Appliance’s repair service fit within my schedule?

Answer: 90% of our customer’s work, so we have many methods of making our schedules fit together. We offer time windows varying from 2-3 hours in duration, early and late appointments, and up to 30 minute call-aheads prior to a call to ensure that getting your appliance fixed doesn’t take up your day. Call us to make these sorts of special arrangements when we set your appointment.


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Question: Isn’t it more eco-friendly to buy a newer more energy efficient appliance?

Answer: Often, no.  It may seem like it makes more sense to buy a newer, more efficient appliance, but once you factor in the waste produced by getting rid of your old appliance, and the much shorter life cycles of the newer appliances, it is doubtful that any real energy savings exists in the big picture. The most durable appliances are not the most efficient ones, in most cases.


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Question: Where can I locate owner’s manuals and documentation for my appliance?

Answer: Most manufacturers supply this information on their websites. A few examples are below:


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Question: Where do I find the model and serial number for my appliance?

Answer: There are as many possibilities as there are appliances, but here are a few common places to look:


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Question: Should I keep this appliance or should I buy a new one?

Answer: The answer varies widely depending on the situation. If you have chosen a quality appliance, we will usually recommend repair within the first 10-15 years if the repairs do not exceed 50% of the cost of replacement with a similar unit. The exceptions to this are that many modern appliances are not built with the same quality as some of these older ones, such as the Maytag Dependable Care laundry series or even the Whirlpool Direct-Drive washers. In these cases, we will usually recommend repair due to the quality of the product in comparison to the newer units regardless of the relative cost. The best opinion is always that of an honest, hands-on technician.

Contact us for more information or to schedule service.


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Question: Why are my dishes coming out dirty, perhaps even dirtier than they were when I put them in the dishwasher?

Answer: There are several factors in the performance of a dishwasher, and some of them can be easily addressed. Wash performance may improve if you do the following:


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