Advanced Troubleshooting Tips

Sometimes your appliance simply needs a quick fix that you can take care of yourself. As Your Hometown Hero, we offer free advice to help walk you through a simple fix. Call us at 402–399–0202 to discuss your situation with one of our expert technicians or search through the list of troubleshooting tips.

Dishwasher Troubleshooting

Bosch or ASKO dishwasher not draining and pump keeps running

Do you have a Bosch or ASKO dishwasher that is not working properly, but you continually hear a whirring noise as though something is running even when the dishwasher is off? Your dishwasher may have a leak. ASKO Dishwasher Not Draining

On ASKO, Bosch, and select other import dishwashers, there is a wafer in the bottom of the dishwasher pan. When water accumulates in this pan and soaks the wafer, it expands and rises until it presses upon a microswitch, called a float switch. If the switch continues to be activated, with the dishwasher off, the dishwasher knows that there may be a leak of some kind. To minimize the risk of the machine leaking onto your beloved kitchen floor, the dishwasher continually runs the drain pump until either the machine dries out or is fixed.

Keep in mind that the drain pump running continually is not the problem, but the symptom. If any tubes and hoses are clogged or dirty, the compartment with the float switch may be unable to drain properly, incorrectly signaling to the dishwasher that there is a leak. If this is the case, the component parts of the dishwasher need to be disassembled, cleaned and dried out. If the problem is a leak, the next step should be locating the source of the water leak and fixing it as soon as possible, before the problem gets worse. For both, you should rely on a professional appliance repair service.

If you’re located in the Omaha metro area, you can always call Nebraska Home Appliance at 402-399-0202 for expert service, or schedule online. As always, we are here to help.

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How to make your dishwasher clean well

One of the most common questions our customers ask us is, “What can I do to make my dishwasher clean the dishes better?” Nebraska Home Appliance Repair Omaha

It’s a long answer, because there are many things that can influence the wash performance of your dishwasher. Here we will walk through several of the things that are within the control and ability of the average consumer.

1) Run hot water at the sink faucet before starting a cycle. The hot water pipe can have gallons of cool water trapped between the dishwasher and the water heater, so evacuating this water by running the nearby faucet helps to prime the pipe with hot water, which is necessary to get good wash performance.

2) Use rinse aid. Don’t just use it, make sure that your rinse aid dispenser is set at the highest setting. The highest setting on most dishwashers dispenses approximately 3 mL or rinse aid, which performs well in reducing water spots and helping food debris to slide off of the dishes during rinse. At a default setting, only 1 mL is typically dispensed. This is simply not enough to be effective, which is part of the reason that many people imagine rinse aid to be ineffective. It’s not; it just needs to be properly administered.

3) Use an appropriate amount of detergent. Too much detergent is as bad as too little. You should use no more than necessary, and a handy solution is using a prepacked product like Finish Quantum tabs. They perform well, and keep you from overusing detergent. Free samples are available through our technicians or at our parts counter at 72nd & Dodge.

4) Use a water softener. In Nebraska we have very hard water, and this impedes our wash performance. This isn’t an option for everyone, but adding a water softener can help wash performance.

5) If all of this fails, call a certified and trained technician to look at the dishwasher. There may be a mechanical problem within the unit that can be easily solved by an expert. If you need service, please call Nebraska Home Appliance at 402-399-0202 or schedule online for all of your appliance repair needs in the Omaha metro area, including Council Bluffs.

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Microwave repair – is it affordable?

When your microwave quits heating, the inevitable question is whether to repair the microwave or replace it. While the answer will never be 100% clear without having a factory trained technician inspect the microwave, allow me to educate you as to some of the factors to weigh:appliances kitchen microwave

  1. Microwaves are made of up of about 2-3 relatively expensive parts, and many little inexpensive parts. There’s not much middle ground, so generally the microwaves arrepairable at an affordable price, because it’s the small affordable pieces that fail most often.
  2. For some of those expensive pieces there are often aftermarket options available. Magnetrons are a semi-common failure in microwaves, and are somewhat expensive, but there are often aftermarket versions of the magnetrons available for half the price of the original manufacturer’s parts. We don’t often recommend aftermarket parts, but magnetrons are the exception, as none of the large OEMS build their own magnetrons directly anyhow.
  3. Carry-in service is also available, and is generally significantly cheaper than in-home repairs. For our business our diagnosis fee is $30 less for in-shop repairs, and the repairs are also less. This is a good option for keeping repair affordable on smaller portable appliances like microwaves.
  4. We generally do not recommend that customers work on their own microwaves. Microwaves in particular have a high voltage capacitor that can retain a dangerous amount of electricity even when the machine is unplugged. While we are happy to give advice on anything, this fact precludes us from recommending do-it-yourself microwave repair.

As always, if you need quality service in the Omaha metro area on your microwave call Nebraska Home Appliance at 402-399-0202 to get a trained and certified technician out to your home at once. Alternately you can schedule online as well. Remember, we are here to help.

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6 Ways You Are Ruining Your Appliances

6 Ways You Are Ruining Your Appliances

You probably love your appliances, and you want them to last a long time. The way you’re treating them doesn’t always reflect that. If you want your appliances to live a long and happy life, you should stop doing these things:

  1. Not cleaning your lint filter in your dryer

    When you fail to clean your lint filter every load, you add build up into both the internal parts of the dryer, and to your venting going to the outside. It makes your dryer run longer, use more energy, and is dangerous. If you suspect your dryer vent is plugged with lint, we do perform dryer vent cleaning as well.

    Our dryer lint haul from a dryer we cleaned today. All of this lint came from the front area where the lint filter is installed.
  2. Leaving coins or items in you pockets

    When you leave coins or lighters in your pants and run them through the washer, these items often get loose and end up stuck in the drain pump. It should come as no surprise that this isn’t good for your drain pump in your washer.

  3. Using cheap powder or gel detergent in your dishwasher

    Your dishwasher likes good detergent. If you think that cheap powder detergent is just as good as anything else, you’re wrong. Several of the cheaper powder detergents actually contain sand. SAND! It ruins your glassware slowly, and makes it more prone to damage or etching. Gel detergents are generally inferior to powder detergents because they cannot contain both enzymes and bleach, as the bleach would kill the enzymes. Our preferred detergent is Finish Quantum tabs. Stop in and ask for a sample, or ask your technician for a sample pack if you have us out.

  4. Not cleaning your appliances internally

    Both dishwashers and washing machines benefit from an internal cleaning with a product like Dishwasher Magic or Washer Magic to get out the buildup before it clogs internal parts like the pump. These products can also kill bacteria that are living in your appliances rent-free. Kick out the freeloaders!

  5. Improper installation

    This encompasses so many things on so many different appliances, but the idea is the same. Install it properly. When in doubt, consult a pro. Dishwasher drain hoses, for example, should have a high loop where the hose reaches the bottom of the counter-top. Without this, drain water from the sink can run back inside your dishwasher. You probably don’t want rotten food from you garbage disposal on your clean dishes, right?

  6. Putting the wrong foods down the garbage disposal

Don’t put grease, oil, or fat into your disposal. Don’t use hot water, as it will cause grease to liquefy, and then solidify once it’s down the drain. Don’t grind fibrous materials like corn husks, celery, onion skins, or potato peels. No expandable foods like pasta or rice either. Choose what goes down the drain wisely.

Hopefully understanding what you shouldn’t do will help you to understand what you should do with your appliances. As always, if you are in need of appliance repair in the Omaha metro area, your hometown hero is here to help. You can schedule online or call us at 402-399-0202 anytime.

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The importance of dryer vent cleaning and why you can’t hook up 3″ venting to a dryer

One of the most common problems we encounter on dryers is a complaint of no heat or poor heat. Both can be caused by issues with the dryer vent, as well as issues within the dryer. The dryer vent connects to the back of the dryer, and runs all the way to the outside of the house. It should be made up of 4″ diameter semi-rigid or rigid material in order to contain fire in case of accidental ignition. When the venting is clogged in some way, it makes it difficult for the dryer to properly exhaust the hot air and the moisture that has been extracted from the clothing. In one recent service call, we told the customer that the dryer vent was clogged, to which they replied, “No way. It’s a brand new house. We just moved in!” When we investigated further, we discovered that when the house was sided, they simply put the siding over the dryer vent outlet. The vent hood they dutifully attached on the face of the siding, but there was no hole for the air to pass through. This not only increased the drying time of the clothes by double or triple the normal amount of time, but also put their family at risk for a house fire.

In some cases we have encountered customers that have adapted their 4″ dryer vent down to a 3″ vent. They look similar, right? So shouldn’t it take just a bit longer to dry? Not so, the math shows. The area of a two-dimensional cross section of a 4-inch vent is determined by squaring the radius (2″x2″=4″) by pi, which equals approximately 12.56 inches area. When we do the same with a 3″ vent, we come up with only 7.07 inches area. Therefore, a 4″ vent has 78% percent greater area than the 3″ vent. With this information, it is exceedingly clear why you cannot hook up a 4″ dryer outlet to a 3″ vent and expect proper results.

If you’re in Omaha and you’re having trouble with your dryer not heating up well, you can always call the trusted experts at Nebraska Home Appliance both for dryer repair and vent cleaning. You can always call 402-399-0202 to schedule your dryer vent cleaning or dryer repair, or schedule online now on our website.

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Appliance Repairers of the World, heed my call!

The future of our industry is not Whirlpool motor couplings. Adapt or die!

Appliances are becoming more technical in nature, both to operate and to repair. Samsung washers and LG dishwashers are replacing the old standards, and we as appliance repair-people face an imperative: adapt or die! I have seen many excellent repairmen falter as they encounter newer appliances, pining for the days of the wig-wag or the motor coupling. I wish, however, to remind them of something: The GE refrigerators with electronic controls that once gave us pause are now old hat. All that it takes in a commitment to education, and a dedication to excellence.

I write you this, because I recently spoke to one of our customers that called another servicer, who told her just to buy a new washer, sight unseen, because it was a Whirlpool Cabrio and he didn’t think those were any good. Want to know the real issue? A sock was stuck between the inner and outer tubs of her washer, but another service company told her, without looking at it, that it wasn’t worth fixing because he didn’t understand the machines, and therefore didn’t think them to be worth fixing.

Look not through your rose colored glasses at the belt-driven Whirlpool washers of years ago. Instead, remember the filthy dirty job of changing a 95405 belt on one of those, or the weight of moving them. Realize instead that things change, and that even the largest canyons were carved by mere water. The real success comes from going with the flow, and seeing change as an opportunity to broaden your horizons, deepen your technical abilities, and most importantly, give your customers the service they deserve and are paying for. This is why we offer regular training for all of our technicians, utilize technology to place diagnostic information and service manuals in the hands of our customers and technicians, and generally try to keep a sunny outlook in the face of change.

If you find yourself as a service technician unwilling to take the plunge into learning new things, and embracing new appliance technologies, then do your customers a favor: step aside, and make room for those who will treat your customers as they deserve to be treated.

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Installing a Whirlpool / Kenmore / Roper / KitchenAid Washer Motor Coupling

At Nebraska Home Appliance we are here to help you with all of your appliance service, maintenance and parts needs.

We created this simple to follow tutorial to help you replace a motor coupler in a Whirlpool, Kenmore, Roper, Estate, or Kitchenaid washing machine.

Please click link below to access PDF presentation.

Whirlpool Motor Coupling Replacement PDF

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